Your privacy.
Clearly explained.

Who is responsible for your information

Signfluent, based in Nigeria, is responsible for the personal information used to operate this platform. Contact support@gmail.com with privacy questions or requests. This notice covers learners, professional applicants, tutors, interpreters, organization users, and people contacting support.

We approach privacy under the Nigeria Data Protection Act, 2023 and other applicable requirements. This notice describes platform processing; independent payment or other external services may also provide their own privacy notices.

Information used by the platform

• Accounts and profiles: email address, account identifiers, login credentials, name, contact details, region, and profile information you provide.
• Learning: enrollments, course access, lesson answers and completion, progress, grades, assignments, certificate requests, and gamification records.
• Professional applications: languages, education, experience, biography, supporting documents, application decisions, and review notes.
• Services and organizations: organization details, requested topics, reasons, schedules, notes, assigned professionals, and session status.
• Transactions: amounts, currencies, payment references and status, earnings, withdrawal records, and bank details provided for professional payouts.
• Support and technical records: messages you send, account activity, and technical information needed to investigate errors, misuse, and service delivery.

Some fields are optional. Required fields are needed to deliver the related account, application, payment, or service. Do not send sensitive personal information unless it is necessary for a specifically requested service and you understand how it will be used.

Why information is used

Information is used to create and authenticate accounts, deliver learning material, maintain progress, review professional applications, arrange requested services, administer payments and payouts, answer support requests, prevent misuse, and meet legal obligations.

Professional review and service assignment involve the team’s review. Learning features may calculate progress, scores, or leaderboard positions automatically. Contact support if you believe a record is inaccurate or a decision needs clarification.

Lawful grounds for processing

Depending on the activity, processing may be necessary to provide a service you request or perform a contract, meet a legal obligation, pursue legitimate interests such as platform security and fraud prevention where those interests do not override your rights, or act on consent where consent is required.

Consent is not treated as a blanket justification for every use of information. Where processing relies on your consent, you can withdraw it by contacting support; this does not undo lawful processing before withdrawal. Any use of sensitive information or a child’s information requires an appropriate legal basis and safeguards.

Profiles, files, and recipients

Administrators and people providing a requested service may need relevant information to review applications, organize sessions, handle payments, or respond to support. Public tutor profiles can display the profile information intended for the directory. A learner and an assigned professional may receive the contact and session information needed for their booking.

Hosting, file storage, email, and payment providers may process information to deliver their part of the service. Checkout payment details are processed by the provider used at checkout; the platform receives transaction information needed to confirm and administer the payment.

Uploaded materials can be accessed through file links, and links may be shared with people involved in the relevant workflow. Do not assume an uploaded file is suitable for highly confidential information. We may also disclose relevant records when required by law or to address fraud, security issues, or legal claims.

Browser storage and external services

Signfluent uses browser local storage for its authentication token and basic account/session information. Signing out removes the stored session through the platform’s sign-out function. Clearing browser storage can also sign you out, but does not by itself delete your account or records held by the service.

External payment or linked services may use their own cookies and storage. Review their notices when you leave Signfluent or use their checkout. The use of any future optional analytics or advertising tools should be explained before those tools are activated where consent is required.

How long information is kept

Retention depends on the purpose and type of record: whether an account or service remains active, whether an application or support issue is open, any payment reconciliation, fraud prevention or dispute needs, and applicable legal recordkeeping requirements. Information should not be kept longer than necessary for those purposes.

Different account, learning, application, payment, and backup records may have different retention periods. Contact support for the retention information relevant to your records or to request deletion. A deletion request may require some records to be restricted or retained where the law permits or requires it.

Security and international processing

Protect your password, use a device you trust, and sign out on shared devices. Contact support promptly about suspected unauthorized access. No online system can promise absolute security.

Service providers may operate in countries outside Nigeria. Any transfer of personal information must have a basis and protections required by applicable Nigerian data protection law. You can ask support about the providers, processing locations, and transfer arrangements relevant to your information.

Your privacy rights

Subject to applicable conditions and exceptions, you may request confirmation of processing and access to your personal information, correction of inaccurate data, deletion, restriction of processing, or a portable copy. You may object to qualifying processing, withdraw consent where it is the basis, and raise concerns about a solely automated decision that significantly affects you.

Send requests to support@gmail.com. We may need proportionate information to verify your identity and locate the relevant records. Do not email your password or a full identity document unless a safe, necessary verification method has been agreed with you.

You may also raise a concern with the Nigeria Data Protection Commission. Its data protection information explains privacy rights and the right to complain.

Children and guardian involvement

If you are a minor, ask a parent or legal guardian to contact Signfluent before you register or provide personal information. A guardian who believes a child’s information has been provided without the required authorization can contact support to discuss review, access, or deletion as appropriate.

Questions and policy updates

This notice was last updated on 13 November 2026. If the way information is used changes materially, the notice should be updated and affected users informed as required. Questions about this policy, a privacy request, or a concern can be sent to support@gmail.com.