Terms &
Conditions.

About these terms

Signfluent is a platform based in Nigeria for sign language learning, tutor and interpreter applications, and related service requests. In these terms, “Signfluent”, “we”, and “us” refer to the platform operator. You can reach us at support@gmail.com.

By creating an account or using a service, you agree to these terms to the extent permitted by applicable law. If you do not agree, do not use the service. Nothing here removes rights that cannot legally be excluded.

Accounts and eligibility

Provide accurate account and profile information, keep your login credentials private, and let us know if you believe your account has been accessed without permission. You are responsible for activity you authorize through your account.

You must have the legal capacity to enter into an agreement. If you are a minor, a parent or legal guardian should contact Signfluent before you create an account or provide personal information. Anyone acting for an organization must be authorized to do so.

Learning and course access

Available courses, lessons, prerequisites, prices, and access conditions are shown in the platform. Free learning paths and paid courses may have different requirements. Review the course details before enrolling or paying.

Progress, streaks, hearts, experience points, and leaderboard positions are learning features. They have no cash value and do not represent a professional qualification. A course completion certificate, where available, is not a guarantee of accreditation, employment, interpreting competence, or eligibility for a regulated role.

Tutors and interpreters

Professional applicants must provide truthful information about their skills, experience, and supporting credentials. Applications are reviewed, and approval may be specific to a service. An application, profile, or approval does not guarantee assignments, earnings, or a particular number of learners.

Review each assignment, including its scope, schedule, and payment information. Use only materials you are permitted to share, respect learners’ privacy, and do not misrepresent your qualifications. Any separate written service agreement provided for an assignment also applies; a conflict should be raised with support before work starts.

Requests, bookings, and payments

Check the service description, quoted price, currency, duration, and schedule before paying. Depending on the service, a professional may be assigned by the Signfluent team after payment. Submitting a request is not, by itself, a confirmed session.

Payments are handled through the checkout provider shown to you. A payment reference or callback does not replace confirmation of successful payment. Professional payouts are subject to the eligible earnings and withdrawal status shown in the workspace; accurate payout details are your responsibility.

Cancellations and payment concerns

Contact support@gmail.com promptly if you need to cancel, reschedule, report a duplicate payment, or raise a concern about a course or service. Include the relevant course or booking reference, but never send card details, passwords, or security codes.

Any cancellation or refund conditions disclosed before a purchase apply, subject to mandatory consumer rights. These terms do not establish a fixed refund window or guarantee an automatic refund. A request must be considered against the service provided, the disclosed purchase conditions, and applicable law. Contact support before purchasing if a condition is unclear.

Respectful and acceptable use

Use Signfluent respectfully. Do not harass, discriminate against, impersonate, exploit, or threaten another person. Do not upload unlawful content, malware, misleading credentials, or material that infringes someone else’s rights.

Do not attempt unauthorized access, disrupt the service, manipulate payments or learning records, or collect other users’ information without permission. Avoid sharing confidential information in public profiles, uploaded materials, or messages.

Content and intellectual property

Signfluent’s branding and the learning content available through the platform belong to their respective owners. Access to a course permits personal learning use under its stated conditions; it does not transfer ownership or permit unauthorized resale, redistribution, recording, or republication.

You retain rights in content you submit. You permit Signfluent to host, display, and process that content as needed to deliver the service, review an application, provide a requested session, or operate a profile you choose to make public. Obtain permission before uploading another person’s image, recording, work, or personal information.

Availability, restrictions, and liability

Features and content may change, and access may be interrupted by maintenance or technical problems. We do not promise uninterrupted availability or a particular learning or financial outcome. If a change affects a paid service you purchased, contact support about your options.

Access may be restricted where necessary to investigate misuse, protect users, address a payment issue, or meet a legal obligation. Any limitation of liability applies only to the extent allowed by Nigerian law. Nothing excludes responsibility or remedies that the law does not allow us to exclude.

Privacy and communications

Read our Privacy Policy for information about account data, learning progress, uploaded documents, service requests, and payments. Account and service messages may be needed to operate your account. Optional marketing, if offered, should be handled separately from essential service communications.

Nigerian law, concerns, and updates

These terms are governed by the laws of Nigeria, without overriding mandatory rights that apply to you. Contact support first so we can understand and try to resolve a concern. You remain free to use any court, regulator, or dispute resolution route available under applicable law.

The updated date identifies this version. Material changes affecting ongoing services should be communicated through the platform or your registered contact details, as appropriate. Ask us if you need clarification before continuing to use an affected service.